Realtime inventory management
Party City of Arizona reached out to us looking to optimize their costume request system during the Halloween season. After researching their processes and discovering ways to help customers get their costumes faster – and even increase accessory sales – we developed, hosted, and deployed the web-based software successfully.
"We have been very pleased with Lumen Foundry's work performance. They were able to build in all the features we needed ahead of schedule. As this was a new program, we had to make several changes in-season and the developer team were able to integrate these changes very quickly."
Robert Reeter, Director of Inventory
Halloween season is a highly important time for Party City, with many consumers walking into their store ready to purchase a costume for their treat-or-treating and partying. However, with hundreds of options and many sizes for each costume, the company was running into an issue managing all of the inventory and quickly presenting it to customers.
When a customer walked into a store and picked a costume from the wall of pictures, it took an average of 12 minutes to receive since the entire internal communication chain depended on walkie-talkies. This translated into lower customer satisfaction, messier stores since employees were busy finding costumes, lower costume sales, and lower accessory sales.
There had to be a better way!
After working closely with the franchise team to spec out a full solution, we proposed a realtime “costume caller” that would run via two touchscreen laptops – one near the costume wall and the other in the inventory area. As requests came in, the employee in the back would see them on their screen without even having to refresh.
The new system was a hit – costume and accessory sales increased by double digit percentages. Year over year, we built in additional features like reporting for the managers and franchise office, printed receipts with accessory suggestions, and optimizations to reduce server costs.
The system’s success led to additional internal software projects with Party City of Arizona.